Why your online reputation matters
Real customer reviews play an immensely influential role in getting customers to try a new product, service or local business. However, many business owners believe that only friends and family would put in the effort to leave a positive review and only unhappy customers would go out of their way to leave a negative review. Studies show that this is not the case. In fact, happy customers are very willing to leave positive reviews as long as posting a review is relatively easy. At the same time, unhappy customers usually want to be heard by the business owner or manager and only vent on social media and review sites if their situation stays unresolved.
➽ 90% of typical U.S. consumers read online reviews; 6% write them.
➽ 88% of consumers trust online reviews as much as personal recommendations.
➽ 94% of people would choose a business with a 4 star or greater review rating.
ASM offers a fully customized and automated review & reputation management process to make it easy for your customers to leave positive reviews on review sites of your choice (Google, Yelp, Facebook, Avvo, HealthGrades, and many more).
Unhappy customers will be presented with an opportunity to send an email to management or your customer service representative, and you’ll have an opportunity to turn an unhappy customer in a happy one.
You provide the customer data. We’ll set up your branded review funnel and provide reports.